The bounce rate is a metric that assesses the percentage of participants who accept your study but do not complete it either because they dropped the project or returned it.

Once a participant accepts your project, they contribute to your project stats. One stat, the bounce rate, is a measures of how many people who accept your project do not complete it either because they were dropped or decided to return it. Drops are most often from technical glitches and are rare.

As an example bounce rate calculation, imagine 100 participants accepted your project but only 90 of them completed it. The other 10 decided to return it after starting to work on it. Your project bounce rate would be 10% because 10% of participants who accepted your study returned it.

The bounce rate gives some insight into what participants think of your task. If the bounce rate for your project exceeds 20%, there may be something about the project requirements, design, or pay that is displeasing to participants, causing them to “bounce” or return the project. Keeping an eye on the bounce rate in combination with participant feedback can alert you to issues with a project.

Where can I Find the Bounce Rate?

To see the bounce rate for your project, click on the Manage option on the menu to activate the expanded project view which holds additional information about your project. 

Once the expanded view is activated, you can see details about the number of participants who have started and completed your project. This is also where you can see the bounce rate.