This article explains how refunds are handled for unused or leftover funds in your CloudResearch Connect account.

General Refund Policy

• Refunds must be returned to the same funding method originally used whenever possible.
• Refunds of $1,000 or more for credit card purchases incur a 3% credit card processing fee, as required by credit card networks. This is outlined in our Terms of Service.
• Refund eligibility and method depend on how the account was funded and how much time has passed since the transaction.

Credit Card Refunds

Eligibility:

• Credit card refunds can only be processed for transactions made within the last 18 months.

Required information:
Please email us the following:

• Connect account email
• Refund amount
• Last 4 digits of the credit card used

Important notes:

• Refunds of $1,000 or more will incur a 3% credit card fee.
• If the transaction is older than 18 months, we are unable to refund.

ACH / Bank Account Refunds For Direct Funding

Eligibility:

• ACH refunds can be processed within 180 days of the original transaction.

Required information:
Please email us:

• Connect account email
• Refund amount
• Last 4 digits of the bank account used

If the transaction is over 180 days old:

• The refund will be issued via check instead.

Refunds for Mailed Check Payments

If your Connect account was funded via a mailed check, refunds will be issued by check.

Required information:
Please email us:

• Connect account email
• Refund amount
• Name the check should be made out to
• Mailing address

University or Organizational ACH / Bank Transfers

If funds were paid via ACH or bank transfer through a university or organization, we require additional details to return the funds.

Required information:
Please email us:

• Connect account email
• Refund amount
• Bank account details
• Mailing address

How to Request a Refund

To request a refund, email our support team at connect-support@cloudresearch.com with the required information listed above based on your payment method. Providing complete details helps us process your request as quickly as possible.

If you’re unsure how your account was funded or which refund method applies, please contact us and we’ll be happy to assist.