You may choose to reach out to participants if, for example, you are conducting a longitudinal study, would like to reply to a participant who reached out to you, or want to send a message to a participant who took one of your studies. 

To start a message with a participant, navigate to the "Conversations" section. 

For a new message thread, select "Compose" and input the participant's Connect ID. 

Select the paper airplane icon to send this message. 

If you are including participants in the follow-up study by their Connect IDs, you can utilize the "Notify" button for the study once it is launched which will add all participants who have not already taken your project to the recipient section of a message you can send out to all participants at once. You can read more about this here [notification article]. 

In the "Sent" section you can see your message history.

How do I Reply to Participants?

If a participant has already messaged you, and you would like to reply to them, click on "Inbox".

Select the message you would like to respond to and hit the reply button.

How Do I Send Bulk Messages?

You may also want to send the same message to multiple participants at once. We call this bulk messaging. To do this, simply copy and paste multiple Connect IDs into the recipients section.

Once the message is sent it will appear in the "Sent Bulk Messages" section.

I am Receiving Harassing Messages from Participants. What Should I do? 

We apologize if you receive any harassing messages from participants. In cases where this may happen, you can flag and block them. To flag a participant, find their Connect ID in your Manage area of a study and select the "..." button then select "Flag". You can input the reason for flagging them so our team can investigate them. To block a participant from future studies, please add them to your Universal Block List.